Privacy Policy

Chan Nara (“we”, “us”, “our”) operates this website to provide online ordering, menu information, and customer support for our restaurant located at 4 East Federal St, Middleburg, VA 20117. This policy explains what information we collect, how we use it, and your choices.

Information we collect

• Order information: items ordered, pickup time, and order notes.
• Contact information: name, phone number, and (for delivery) address, provided voluntarily when you place an order or contact us.
• Payment information: processed directly by our payment provider (Square or Stripe). We do not store full card numbers.
• SMS messaging data: the content of messages you send to our phone number and the phone number you sent them from, used to take orders and answer questions.
• Basic site analytics: pages viewed and device type, used to improve the site.

How we use your information

• To prepare and deliver your order.
• To send order confirmations, pickup/delivery updates, and payment links via SMS or email.
• To respond to questions you send to us by text, phone, or email.
• To improve our menu, service, and website based on aggregate usage.

SMS / text messaging

When you text our phone number, your message content and phone number are used only to take your order and reply. Message and data rates may apply depending on your carrier. Reply HELP for help, or STOP at any time to opt out of further messages. We do not share your phone number with third parties for marketing purposes, and consent to receive messages is not a condition of any purchase.

How we share information

We share information only with service providers necessary to operate our business: our payment processor, our delivery partners (when delivery is requested), our SMS carrier (Twilio), and hosting providers. We do not sell your personal information.

Data retention

We retain order and contact information for as long as needed to operate our business and to meet legal and tax obligations, after which we delete or anonymize it.

Your choices

You can request a copy of the information we have about you, ask us to correct or delete it, or opt out of SMS by replying STOP. To exercise any of these rights, contact us at the phone number or address below.

Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them.

Changes to this policy

We may update this policy from time to time. When we do, we will update the effective date at the top of this page.

Contact us

Chan Nara
4 East Federal St, Middleburg, VA 20117
(540) 216-5800